FAQs

Answer: At Booking A-List Inc., we take the security of your sensitive information very seriously. To ensure the utmost protection, we have partnered with Stripe, a trusted and PCI-certified payment gateway. Stripe is a certified PCI Service Provider Level 1, the highest level of certification available in the payments industry. They employ industry-leading security tools and practices to maintain a high level of security for your data. Additionally, our website is equipped with an SSL certificate from Network Solutions, which encrypts all communication between your device and our server. This means that your banking information and credit card details are securely transmitted and cannot be intercepted by unauthorized parties. By utilizing Stripe's secure infrastructure and maintaining industry-standard security protocols, we are committed to safeguarding your information and providing you with a safe and secure payment experience. For more details on how we handle and protect your data, please review our [Privacy Policy](https://bookingalist.com/home/Privacy). For more information on how Stripe handles linked financial accounts, you can visit Stripe's support page on [linked financial accounts](https://support.stripe.com/topics/linked-financial-accounts).

Answer: To get started, you can create an account on Booking A-List Inc. by signing up with your email and password or using one of our login partners, such as Google or Facebook. Once you've created an account, you can start building your portfolio by creating service listings for all the services you offer. Each listing can contain multiple pricing options, hours, and/or one or more flat-rate services or packages. Add all service details and portfolio images to showcase your talent. Next, connect to Stripe, our financial payment partner, for secure transaction processing and to manage your financial records. Completing your service provider profile and posting all your services will help you stay informed when someone posts a casting that matches the services you offer. With A-List, you have a one-stop-shop for managing your conversations, jobs hired or performed, calendar listings, and reviews.

Answer: The opportunity to review a service provider's service and the client is only offered on jobs booked through the platform. This approach helps keep reviews honest, promotes trust, safety, and accountability. The review system allows clients and service providers to provide feedback on their experiences. Positive reviews help service providers build their reputation and showcase their talent, while clients benefit from valuable insights before making a booking decision.

Answer: Booking A-List Inc. fosters a diverse community for everyone to thrive, from artists just starting to build their portfolio to seasoned professionals who are true A-List talent. While A-List doesn't guarantee the work of service providers, we do provide accountability through reviews, transparency through listing details, prices, and portfolios, as well as secure payments and data handling through our partner, Stripe. By leveraging this combination of features, we aim to create a trustworthy environment that enables clients to find the perfect talent for their projects while empowering service providers to showcase their skills.

Answer: At Booking A-List Inc., we prioritize providing a secure and trustworthy environment for all our users. In the unlikely event of any concerns or disputes between service providers and clients, we have established a structured dispute resolution process to ensure fairness and effective problem-solving. 1. Direct Communication and Resolution (First Step): We encourage both service providers and clients to engage in open and direct communication as the initial step to resolve any issues. By fostering transparent dialogue, parties can work together to find a mutually agreeable solution. 2. Escalation to Support Team (Second Step): If direct communication does not lead to a resolution, users can escalate the matter to our dedicated support team. Our team of trained professionals acts as impartial mediators, diligently reviewing all relevant information and evidence provided by both parties. 3. Mediation and Facilitation: With a comprehensive understanding of the situation, our support team will mediate between the parties to facilitate a fair and impartial resolution. They may ask clarifying questions, offer suggestions, and work diligently to reach a resolution that aligns with our platform's policies. 4. Decision and Finalization: Once a resolution is reached and agreed upon by both parties, the decision is considered final. Our priority is to ensure that the outcome is equitable and preserves the integrity of our marketplace. We are committed to maintaining a reliable and secure platform, and our dispute resolution process is designed to address any issues that may arise during a booking or service transaction. We value the feedback and insights from our users, and our process is continually refined to enhance user experience and promote trust within our community. For further assistance or to initiate the dispute resolution process, please visit our Community Help Forum under "Help with A-List" at https://www.community.bookingalist.com/forum, or contact our support team through our contact page at https://bookingalist.com/home/contactus. You can also reach us via phone at 778-951-2665 or by emailing Alistcrew@bookingalist.com.